Assessment of Family Satisfaction in the Intensive Care Unit Yoǧun Bakimda Aile Memnuniyetinin Deǧerlendirilmesi

AKINCI S. B., Salman N., Kanbak M., AYPAR Ü.

Turk Anesteziyoloji ve Reanimasyon Dernegi Dergisi, vol.32, no.2, pp.130-138, 2004 (Scopus) identifier

  • Publication Type: Article / Article
  • Volume: 32 Issue: 2
  • Publication Date: 2004
  • Journal Name: Turk Anesteziyoloji ve Reanimasyon Dernegi Dergisi
  • Journal Indexes: Scopus, TR DİZİN (ULAKBİM)
  • Page Numbers: pp.130-138
  • Keywords: Communication, Critical care, Family satisfaction
  • Lokman Hekim University Affiliated: Yes


Recently, family satisfaction surveys have become a measure of quality care assessment in the Intensive Care Units. In this study, assessment of family satisfaction in our Anesthesiology Intensive Care Unit (AICU) was aimed. Family satisfaction surveys were given to one family member of all the patients admitted to AICU within a year. Family satisfaction survey, spesifically validated for intensive care units, included questions related to the need for realistic and timely information, to be assured for a desired outcome, personal contact, to be physically and emotionally near the patient, the support given to the family members and family members' personal comfort. When the patients were discharged from the intensive care unit, family members were requested to rate their satisfaction regarding these 20 questions as unsatisfied (1 point s) to very satisfied (5 points) and to return the survey to our secretary in a closed envelope. Eighty-eight of 103 family members, included in our study, returned the survey. Mean satisfaction score was 86±11, More than 90% of family members were very satisfied/satisfied with 4 items whereas >80% of family members were very satisfied/satisfied with 14 items. Twenty-four % of family members were unsatisfied with waiting room atmosphere and 21% them were unsatisfied with sharing in decisions regarding the patient care. We conclude that most family members were highly satisfied with the intensive care provided to them. Efforts to make our waiting room more comfortable and to share decisions regarding the patient care with family conferences were planned.